Privacy Policy
Exceptional Travel Expert Last Updated: April 30, 2026
1. Introduction
Welcome to Exceptional Travel Expert (“we,” “our,” or “us”). We are a licensed Tanzania-based tour operator headquartered at Block 14, Makao Mapya, Arusha, Tanzania, specializing in Tanzania safari tours, Mount Kilimanjaro climbing expeditions, Zanzibar beach holidays, and day trips.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website at www.exceptionaltravelexpert.com or contact us to book a tour.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Submit a free quote or inquiry form on our website
- Contact us via email, WhatsApp, or phone
- Make a booking or reservation for a safari, Kilimanjaro climb, or any tour package
- Subscribe to our newsletter or travel guides
- Leave a review or testimonial
The types of information we may collect include:
- Full name
- Email address
- Phone number / WhatsApp number
- Travel dates and destination preferences
- Number of travelers and group details (e.g., family, honeymoon, group size)
- Nationality and passport details (required for park permits and climbing permits)
- Dietary requirements or health/medical information (where relevant for trek safety)
- Payment information (processed securely through our payment partners — we do not store full card details)
- IP address, browser type, and device information (collected automatically via our website)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide you with a customized safari or tour quote within 24 hours
- To process and manage your bookings, including arranging park permits, accommodation, guides, and transport
- To communicate with you about your trip before, during, and after travel
- To send relevant travel tips, updates, or promotional offers (only with your consent)
- To improve our website and services based on how visitors interact with our content
- To comply with legal obligations, including Tanzanian tourism regulations and international requirements
- To protect the safety of our clients and staff, particularly on Kilimanjaro climbs and remote safaris
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners solely to fulfill your booking, including:
- National parks and conservation authorities (e.g., TANAPA, NCAA) for permit processing
- Accommodation providers (lodges, tented camps, hotels) to confirm your reservations
- Airlines and transfer services for flight and airport transfer coordination
- Kilimanjaro climbing crew and porters who need to know client details for safety purposes
- Payment processors for secure transaction handling
- Website hosting and analytics providers (such as Google Analytics) to help us improve our website
All third parties we work with are required to handle your information responsibly and only for the purpose it was shared.
We may also disclose your information where required by law, court order, or government authority in Tanzania or your country of residence.
5. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve the performance and content of our site
We use tools including Google Analytics and Yandex Metrica to collect anonymized data about how visitors use our website.
You can control cookie settings through your browser at any time. Note that disabling cookies may affect some functionality of our website.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your booking and any related after-trip queries
- Comply with our legal and accounting obligations
- Resolve any disputes or issues that may arise
Typically, client booking data is retained for up to 5 years after your trip. You may request deletion of your data at any time (see Section 8).
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include:
- Secure (HTTPS) communication on our website
- Password-protected internal systems
- Limited staff access to personal client data
- Secure handling of payment information through trusted third-party processors
While we do our best to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us only through official channels listed on our website.
8. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
- Right to access — You can request a copy of the personal information we hold about you.
- Right to correction — You can ask us to correct any inaccurate or incomplete information.
- Right to deletion — You can request that we delete your personal data, subject to legal obligations.
- Right to withdraw consent — If we are processing your data based on consent, you may withdraw it at any time.
- Right to opt out of marketing — You can unsubscribe from our emails or newsletters at any time by clicking “unsubscribe” or contacting us directly.
To exercise any of these rights, please contact us using the details in Section 10.
9. Children’s Privacy
Our services are designed for adults planning travel. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us and we will promptly remove it.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Exceptional Travel Expert Block 14, Makao Mapya Arusha, Tanzania
Phone: +255 766 633 052 | Mobile: +255 626 058 246 | Email: info@exceptionaltravelexpert.com WhatsApp: +255 766 633 052 | Website: www.exceptionaltravelexpert.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. When we make significant changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information.
By using our website or submitting your information through our inquiry forms, you acknowledge that you have read and understood this Privacy Policy.